Client Service Executive |🤝Client Relations & Customer Support Specialist | 👨💼 Ability to find solutions | Analytical Thinker | 📊 Data Analyst | Seeking Business Analyst position
With over 7 years of experience in the banking industry, I am a well-organized and committed customer service professional. I have a proven track record of success in delivering exceptional service and building strong relationships with clients. My goal is to continually learn and grow, staying updated with industry trends and best practices. Communication: Excellent verbal and written communication skills, allowing me to effectively interact with clients and colleagues. Google Analytics: Proficient in using Google Analytics to analyze website data and make data-driven decisions. SQL: Skilled in using SQL to extract, manipulate, and analyze data from databases. Interpersonal: Strong interpersonal skills that foster positive relationships with clients and team members. Conflict Resolution: Ability to handle conflicts and resolve customer complaints in a timely and satisfactory manner. Teamwork: Collaborative approach to work, actively contributing to cross-functional teams and process improvements. Analytical: Strong analytical skills that enable me to identify trends, patterns, and insights from data. Microsoft Excel: Proficient in using Excel for data analysis, reporting, and financial modeling. Client Service: Dedicated to providing exceptional client service, ensuring their needs are met and expectations exceeded. Problem Solving: Skilled in analyzing complex problems and developing effective solutions. Customer Relationship Management: Experience in building and maintaining strong customer relationships. Time Management: Strong time management skills, allowing me to prioritize tasks and meet deadlines. I am passionate about delivering exceptional service, driving customer satisfaction, and continuously improving processes. I am open to new opportunities that allow me to apply my skills and contribute to the success of an organization. Let's connect and explore how we can collaborate to achieve our professional goals.
10 Nov 2024 - Currently Working 1 Month
Standard Chartered Bank
01 Nov 2015 - Currently Working 9 Years
Standard Chartered Bank
Master of Business Administration - MBA - Others
January, 2018 - June, 2020
Shaheed Zulfikar Ali Bhutto Institute of Science and Technology
Bachelor of Business Administration - BBA - Others
January, 2011 - June, 2015
Quaid-e-Azam University, Islamabad
Speaking: Intermediate | Listening: Intermediate | Reading: Intermediate | Writing: Intermediate
