Results-Driven Collection Specialist | Customer Service Pro | I help to enable Companies to Achieve 10x Higher Customer Support Standards!
Results-driven professional with extensive experience in Debt Collections and Customer Service. Successfully resolved outstanding debts, established payment plans, and provided exceptional customer service. Partnered with leading financial institutions such as Dubai Islamic Bank, CBI, and ADIB. ✅ Successfully served 30,000+ clients with exceptional customer service and communication skills. ✅ Exceeded monthly collection goals by 20% through strategic debt collection strategies and negotiation tactics. ✅ Managed a high-value portfolio of accounts worth over $5 million with meticulous attention to detail and accuracy. ✅ Implemented data-driven collection strategies for continuous process improvement. ✅ Provided valuable reports to management on collection activities for strategic decision-making. Involved in industry-related organizations and professional development programs to stay updated with the latest debt collection and customer service trends and regulations. Passionate about utilizing my skills and experience to drive results in debt collections and provide exceptional customer service. Excited about opportunities for employment in a dynamic organization where I can contribute to its success. Please feel free to reach out to me at [[email protected]] for potential job opportunities or to discuss how I can add value to your team.
01 Feb 2021 - Currently Working 4 Years
First Solution Management Services
Bachelor of Arts - BA - Others
January, 2007 - June, 2009
Allama Iqbal open University
Intermediate - Others
January, 2004 - June, 2006
Govt. College of Commerce, Mansehra
Matriculation - Others
January, 2002 - June, 2004
Govt. High School, Mansehra
Numl
19 Mar 2014 - 30 Apr 2015
Speaking: Beginner | Listening: Beginner | Reading: Beginner | Writing: Beginner
Speaking: Beginner | Listening: Beginner | Reading: Beginner | Writing: Beginner
Speaking: Beginner | Listening: Beginner | Reading: Beginner | Writing: Beginner
Speaking: Beginner | Listening: Beginner | Reading: Beginner | Writing: Beginner
