Experienced IT Support Specialist
Having more than 15 Years of experience as System Administrator, IT Team Leader and IT Network Supervisor. Excellent troubleshooting skills, Proficient at Desktop, Laptops, LAN WAN, Server administration, Print Server, Antivirus Administration.
08 Feb 2011 - 30 Mar 2023 12 Years
Statistic Center Abu Dhabi . Contract
Description: Delivered expert-level technical support across hardware, software, and network systems, ensuring seamless operations for 150+ users. Mentored junior team members by providing guidance, conducting training sessions, and fostering a knowledge-sharing culture, leading to a 30% improvement in team efficiency. Collaborated with cross-functional teams to develop and refine communication protocols, improving response times for customer inquiries by 25%. Designed, tested, and deployed new hardware and software, ensuring compatibility and alignment with organizational needs. Maintained meticulous documentation of issues, resolutions, and system updates to support continuous improvement initiatives. Reviewed team interactions and provided constructive feedback to enhance service quality and ensure consistent adherence to best practices. Monitored and managed official technical support channels, ensuring prompt responses to escalated issues.
Master of Information Technology - Information & Communication Technology
Virtual University
