Expert Vendor Management
Energetic professional experienced in diverse areas including operations, CX, analysis, compliance, reporting, & auditing. Skilled in problem-solving, building high-performing teams. Ability to boost efficiency, reduce costs
01 Nov 2023 - Currently Working 1 Year
Jazz . Permanent
Description: Managed vendor ops Ensured Jazz compliance Provided guidance, & reported for analysis Implemented "Own & Resolve" to address customer issues, & drove process improvement Mediated disputes & met SLAs/KPIs. Maintained 24/7 operations
01 Jan 2017 - 31 Oct 2023 7 Years
Jazz . Permanent
Description: Analyzed/coached agents (phone/email/chat/social) Improved CX through reports, process optimization & resolved complex issues Led calibration, reviewed processes, & ensured compliance. Championed JazzCash / Digital Banking
23 Jan 2006 - 31 Dec 2017 12 Years
Jazz . Permanent
Description: Team Lead | Train & motivate, track performance, improve processes, drive CX & NPS. Support mgmt & colleagues
Masters - Business Administration (MBA)
September, 2004 - April, 2007
Grade: A
The Institute of Management Sciences
BSE - Computer Sciences
September, 2000 - April, 2004
Grade: B+
The Institute of Management Sciences
Pakistan Institute of Managment
01 Apr 2016 - 31 Oct 2016
Course CredentialsSpeaking: Intermediate | Listening: Intermediate | Reading: Intermediate | Writing: Intermediate
Speaking: Intermediate | Listening: Intermediate | Reading: Intermediate | Writing: Intermediate
Speaking: Intermediate | Listening: Intermediate | Reading: Intermediate | Writing: Intermediate
