This role focuses on building and maintaining monitoring systems, dashboards, and status pages that provide real-time visibility into infrastructure health and performance across environments.

The PRE is responsible for maintaining the inventory of infrastructure nodes, developing observability tools, coordinating incident response, and driving post-incident reviews and data based optimization initiatives.

Through a deep understanding of system reliability, automation, and monitoring technologies, the Platform Reliability Engineer bridges development, DevOps, and support teams — enabling proactive issue detection, transparent communication, and continuous improvement of our SaaS platforms.

Key Responsibilities

Infrastructure Visibility and Monitoring

• Design, implement, and maintain end-to-end observability solutions using Prometheus, Grafana, Loki, Alertmanager, or other.
• Develop infrastructure inventory systems to track all nodes, environments, and services.
• Ensure system health metrics (CPU, memory, disk, latency, response time) are consistently collected and visualized.
• Create and maintain Grafana dashboards tailored for developers, operations, and clients.

Incident Management and Status Reporting

• Lead incident response processes: detection, escalation, resolution, and post-mortem analysis.
• Manage and update internal and external status pages reflecting real-time service health and historical uptime.
• Publish incident reports and root cause summaries to communicate clearly with stakeholders.
• Define and monitor SLIs, SLOs, and SLAs to measure and improve service reliability.

Reliability Engineering and Automation

• Automate reliability checks, uptime probes, and health verifications using scripting or infrastructure-as-code tools.
• Implement synthetic monitoring and proactive alerting for critical paths (API, LMS, Portal, Database etc.).
• Identify and eliminate recurring incidents by implementing preventive monitoring and self-healing automation.

Collaboration and Knowledge Sharing

• Partner with DevOps, Development, QA, and Support teams to enhance observability and response processes.
• Provide data insights and reliability reports that support development and optimization decisions.
• Maintain documentation and runbooks for monitoring, alerts, and incident handling.
• Advocate for a data-driven reliability culture across all technical teams.

Continuous Improvement

• Continuously refine monitoring dashboards, alerting rules, and uptime metrics for better accuracy and usability.
• Evaluate and integrate emerging observability and reliability tools to enhance the monitoring stack.
• Conduct reliability reviews after major releases or infrastructure changes.

Qualifications

Technical Expertise

• Solid experience in observability and monitoring systems: Grafana, Prometheus, Loki, Alertmanager, ELK Stack, or similar.
• Strong knowledge of cloud infrastructure (AWS, GCP, Oracle or Azure) and Linux systems administration.
• Familiarity with Infrastructure as Code (Terraform, Ansible) and CI/CD pipelines.
• Understanding of incident response, post-mortem analysis, and reliability metrics (SLI/SLO/SLA).
• Competency in scripting (Bash, Python, PHP) for automation and tool integration.
• Experience with container orchestration (Docker, Kubernetes) and associated monitoring.
• Knowledge of network performance monitoring and synthetic testing tools.

Problem-Solving

• Analytical mindset with the ability to transform raw metrics into actionable insights.
• Capable of diagnosing performance bottlenecks and improving system reliability through automation.
• Skilled in root-cause analysis and preventive design.

Communication

• Excellent communication and documentation skills for incident summaries and cross-team updates.
• Ability to collaborate effectively with technical and non-technical teams.
• Advanced English proficiency, both written and spoken, to report incidents and produce public-facing updates.