We're looking for an AI Engineer to design and develop practical AI solutions for our internal operations and client-facing workflows. You'll build intelligent systems that improve accuracy, automate processes, and enhance user experience.

Key Responsibilities

• Develop a chatbot that uses a predefined knowledge base to answer specific questions with accurate, controlled responses
• Build and optimize an AI-driven ticket routing system that classifies incoming tickets and assigns them to the right teams
• Work with operations and product teams to shape requirements and convert them into production-ready AI features
• Maintain model performance, update datasets, and ensure reliability and scalability of AI systems
• Implement best practices in prompt engineering, data handling, and model evaluation