ITC Worldwide is a global leader in delivering high-impact technology training and consultancy services. We specialize in empowering professionals and organizations through expert-led instruction in platforms such as Atlassian, Microsoft, AWS, and Oracle. Our mission is to foster innovation and operational excellence through education.

Role Overview:

We are seeking a certified and experienced Atlassian Authorized Instructor (AAI) with specialization in Jira Service Management (ITSM). The ideal candidate will have deep expertise in Atlassian tools, a passion for teaching, and the ability to deliver engaging and effective training sessions tailored to enterprise ITSM environments.

Key Responsibilities:

• Deliver official Atlassian training courses focused on Jira Service Management (ITSM) to technical teams and enterprise clients.
• Facilitate hands-on labs, real-world scenarios, and interactive sessions to reinforce learning.
• Customize training programs to meet specific client needs, including ITIL-aligned workflows and service desk configurations.
• Stay current with Atlassian product updates, certification paths, and best practices.
• Mentor learners pursuing Atlassian certifications and provide guidance on exam preparation.
• Collaborate with curriculum developers to enhance course materials and lab environments.
• Conduct assessments and evaluations to measure training effectiveness.
• Support marketing and sales teams in promoting Atlassian training offerings.
• Maintain Atlassian Authorized Instructor status through continuous learning and certification.